Resolve 80% user queries before they become tickets

Customer self-service software enables customers to take charge of their support experience, offering them a user-friendly and intuitive solution to find answers and resolve issues independently. AI-powered self-serve platforms provide round-the-clock support, alleviate the workload of customer support agents, and enhance customer satisfaction by delivering instant answers without any wait time. By adopting customer self-service software, businesses can transform their customer support approach, boost productivity, and foster trust with their customers.

AI self-service software, such as Alltius, enhances the customer support experience by empowering customers to quickly and efficiently find answers and resolve issues without any waiting. With AI chatbots, Alltius provides instant access to relevant information and speedy issue resolution, eliminating the need to wait for a support agent. Customers can access support 24/7, ensuring prompt assistance, and benefit from a streamlined search function that eliminates the need to navigate multiple FAQ pages. Alltius also provides transparent sourcing, allowing customers to delve deeper into the information they need. By handling simple queries and freeing up support agents to focus on complex issues, Alltius helps companies deliver superior customer experiences, boost satisfaction, and foster loyalty.

Alltius AI assistants are capable of coaching on a wide range of data sources, including unstructured, semi-structured, and structured sources. They seamlessly integrate with organizational knowledge tools and can be paired with multiple skills, going beyond just answering questions. These assistants can interact with APIs, provide user recommendations, and even transition into ticketing flows when needed. They can be deployed on various channels, such as widgets, chatbots, WhatsApp, Slack, and Teams. With a 95% coverage and 99% accuracy, these assistants effectively handle the majority of user queries, reducing the need for maintaining separate FAQs and troubleshooting content. Within a few weeks, they can help reduce ticket volume by 20%. These assistants are also capable of handling high volumes and peak hours, ensuring smooth operation even during product glitches.

These assistants are designed to effectively answer the majority of commonly asked questions with a high level of accuracy. They eliminate the need for manual maintenance and training of a separate FAQ and troubleshooting database. Within a few weeks, they can reduce the number of support tickets by 20%. These assistants are capable of handling a large volume of inquiries, even during peak times and when there are issues with the product. Alltius utilizes advanced search methods, including a combination of vector, graph, and keyword searches, to ensure that the most relevant and accurate information is used to generate responses. The assistants also employ sophisticated NLP models to detect and route user intents, allowing them to seamlessly switch between different skills.

At Alltius, we prioritize the security and privacy of our customers' sensitive data. We have implemented robust measures to ensure the protection of this data.

Our SaaS model provides customers with private and encrypted folders, along with comprehensive monitoring for data at rest. For highly sensitive use cases, we offer private VPN clouds that create a secure and isolated environment for customer data.

To meet global security standards, we adhere to stringent regulations such as SOC2, ISO, GDPR, and HIPAA. Our architecture undergoes thorough security reviews by leading pen-test agencies and large enterprises, and is VAPT cleared.

To safeguard customer data, we employ state-of-the-art encryption methods. This ensures that even if data is intercepted, it remains unreadable and secure. Additionally, we utilize PII masking techniques to conceal sensitive customer information, such as names, addresses, and contact details, from unauthorized access.

We understand that each customer may have unique information security requirements. Therefore, we collaborate closely with our customers to tailor our security measures to meet their specific needs.

Creating an AI chatbot for your digital product has never been easier with Alltius’ no-code AI assistant platform. In just four simple steps, you can have an AI website chatbot up and running in as little as 15 minutes.

To get started, all you need to do is create a free account and give your AI assistant a name. From there, you can train your AI assistant by adding various data sources from your organisation such as documents, videos, emails, and more. This comprehensive coaching ensures the most accurate and relevant response greet your users.

Once you are satisfied with your AI assistant's performance, you can easily deploy it on your website, Slack channel or any other interaction method of choice. You can create an on-brand widget by simply deploying a code snippet.