GUIDE

50% Cost Savings in 4 Months: How NBFCs Are Reinventing Customer Support with AI

Customer support is a major cost center for NBFCs—but AI is changing that.

Discover how leading NBFCs achieved:

  • 50% cost reduction in customer support operations.
  • 80% first-contact resolution using AI-powered assistants.
  • Higher customer satisfaction with instant query resolutions.

Learn how AI can transform your support strategy.

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Launch in minutes, zero overheads, powerful insights

1. Coach

Drop or connect your org wide knowledge into an assistant and set priority and refresh frequency

2. Add skills

Simply choose from our catalogue or build custom agents that blend genAI and old school workflows

3. Launch

Pick a channel, map the assistant and go live, recoach instantly from the console

4. Get insights

Get ready to use insights from user utterances and response, label conversations to your liking

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One of the best of its kind we've seen. Earlier, it took 6-7 months to get new reps to medium level in training. KNO could cut that time by 50%!!

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CTO, Assurance IQ, Prudential

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