Enterprise AI platform: A comprehensive guide
Technology is changing the way we think, work and perform.
According to PwC, AI adoption will add $15.7 T to the global economy. Forbes mentions that The most common business functions where companies are using AI include customer service (56%), cybersecurity and fraud prevention (51%), digital assistants (47%), and customer relationship management (46%).
With wide applications & extremely bullish views on ROI, there is no wonder that AI spend is increasing.
Enterprise AI platform brings all this vision to reality.
In this article, we’ll explore enterprise AI platforms, their benefits, use cases, capabilities and major enterprise AI platforms in detail. Let’s get started!
What is an Enterprise AI Platform?
An Enterprise AI Platform allows businesses to develop, deploy and integrate AI into their existing tech stack to perform tasks in real time. Unlike conventional enterprise software, enterprise AI platform applications can handle complex challenges presented from using high compute AI technology.
The Ten Pillars of an Enterprise AI Platform
For a platform to qualify as a genuine Enterprise AI solution, it must encompass ten fundamental capabilities:
- Data Aggregation: Establishes a unified and federated view of data across the enterprise, breaking down silos and enabling comprehensive data analysis.
- Multi-cloud Computing and Data Persistence: Offers flexibility and scalability by leveraging cloud computing across multiple providers, ensuring data is stored and managed effectively.
- Edge Computing: Processes data at the edge of the network, closer to the source of data generation, for real-time analytics and decision-making.
- Platform Services and Data Virtualization: Allows for seamless access to data in its native environment, eliminating the need for data movement or replication.
- Enterprise Semantic Model: Creates a common language and understanding of data across the organization, facilitating effective data integration and usage.
- Enterprise Micro services: Modularized architecture, enabling the development and deployment of scalable and independently deployable AI services.
- Enterprise Data Governance and Security: Ensures data integrity, compliance, and protection against breaches and vulnerabilities.
- System Simulation using AI and Dynamic Optimization Algorithms: Empowers organizations to model and simulate potential scenarios, optimizing processes and decision-making.
- Open Platform: Encourages innovation and integration by supporting a broad ecosystem of tools, languages, and frameworks.
- Common Platform for Collaborative Development: Fosters a cooperative environment for developers and data scientists, streamlining the development of AI applications.
The Strategic Importance of Enterprise AI Platforms
Digital transformation is not just a goal but a necessity at this point. And Enterprise AI Platforms stand at the forefront of this shift.
Enterprise AI Platforms are not merely technology upgrades; they are strategic investments that enable organizations to reimagine their operations, products, and services through the lens of AI. Let’s take a look at some of the enterprise AI platform use cases:
Process Optimization
Process optimization, which is simplification of current processes, is the main agenda for AI adoption for 50% of the companies according to Deloitte. Process optimization can help businesses reduce unnecessary steps in their current processes, and therefore, help with reducing costs and time.
Customer Experiences
Customer experience has a direct impact on revenue.
Brands with outstanding customer experience generate 5.7 times more revenue than competitors who fall behind.
This is good enough for businesses to focus their attention on using enterprise AI platforms to improve customer experiences. Companies like Alltius help businesses develop AI assistants for improving website, sales and customer support experiences. And successful implementation can translate to $50k/month savings or more than 3X new deals in a matter of months. See how Alltius does it.
Fraud Detection
Enterprise AI platforms can be used to develop AI applications that monitor every customer activity to identify potential fraudulent activities. Enterprise AI tools can connect omnichannel data to uncover non-obvious fraudulent patterns, thus reducing risk and improving security.
Predictive analytics
Data is the new oil, and it’s pretty abundant. Approximately 328.77 million terabytes of data are created each day! Every company produces over millions of bytes of customer data everyday. But most often, the data is stored in different silos in different formats.
Enterprise AI platforms can be used to create a single source of truth for all company data. On top of company information, enterprise AI software can perform predictive analytics, forecasting and more.
Customer Support
Better customer support leads to repeat buyers and additional revenue. It is also a cost center. Enterprise AI platforms like Alltius helps businesses turn customer support teams into a profit center by using self-serve AI assistants and support agent AI assistants.
Enterprise AI software helps businesses to create AI assistants trained on company data and well equipped to solve customer problems in seconds. It can also help live agents to find the root cause of customer query and draft an answer in seconds. This reduces customer wait time and boosts support team’s productivity.
AngelOne used Alltius’ self-serve AI for customer support. In just a few months, Alltius has already powered over 1 million conversations and recorded over 100,000 sessions per week.
Alltius’ self Serve was deflecting 65% of incoming tickets & resolving customer queries in few seconds! Read more
Sales
Effective sales teams are crucial for business growth, but they can also be a significant cost center. However, with the help of Enterprise AI platforms like Alltius, businesses can transform their sales teams into revenue-generating powerhouses. By leveraging AI technology, sales teams can focus on high-value tasks, build stronger relationships, and drive revenue growth.
Assurance IQ used Alltius’ sales agent assistants to increase call to sale conversion by 15% in a month. They also improved the sales agent’s productivity by 3X and slashed onboarding time from 6 months to 1 month!
Enterprise Search
20% of US employees ranked “digging for files they need” as the No. 1 problem to support the future of remote work. 58% of them said a quick search for files and documents is a “top-three problem.”
Enterprise search is a huge problem and affects productivity. Enterprise AI applications convert internal company documents into an internal “Google” search engine, helping employees find relevant documents within seconds.
From enhancing customer experiences to optimizing supply chains and empowering data-driven decision-making, the potential applications of AI are boundless.
Alltius’ Enterprise AI Platform
Alltius is a premium enterprise AI platform that helps businesses transform their sales and customer journeys. Alltius offers a complete end to end enterprise AI solution to create, train and deploy AI assistants for every step of customer and employee journey.
Alltius is a platform based on decades of research at Wharton and Carnegie Mellon university. With an AI expert team and intuitive platform, Alltius allows businesses to accelerate development of AI assistants that are hallucination free & extremely secure, which can go live in a day instead of months!
Leading global organizations use Alltius across multiple industries for multiple use cases which are not limited to - self-serve customer support, support agent assistant, ticket deflection, digitization of manuals, increasing sales, customer predictive analytics and more. Organizations like Prudential, GMR, AngelOne, MatchBook, Hiro and Quartzy use Alltius to drive generative AI applications that significantly reduce costs, increase asset availability and reliability, improve human safety, and enhance customer satisfaction.
In case you’re interested in implementing reliable generative AI for sales or customer support, experience Alltius in one of the 4 ways:
The Future is AI-Driven
As we stand on the brink of a new technological paradigm, the significance of enterprise AI software can’t be overstated.
Investing in an Enterprise AI Platform is not merely a technological decision; it's a strategic move towards future-proofing your organization. As AI continues to evolve and reshape industries, the question for businesses is not if they will adopt AI, but how quickly and effectively they can harness its potential. Enterprise AI Platforms offer a roadmap to not just surviving but thriving in the digital future.
The application of an Enterprise AI Platform is only limited by the creativity and strategic vision of the organization. By understanding how to effectively leverage such a platform and exploring its myriad use cases, businesses can embark on a journey of transformation that touches every facet of their operations. Whether it’s enhancing customer experiences, optimizing operations, or pioneering new services and products, an Enterprise AI Platform is a key enabler of digital transformation and competitive advantage in the modern business landscape.
Read more:
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- Best enterprise AI platforms
- How to build conversational AI?
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