In the digital age, where data is the new gold, having the right tools to use data efficiently is often a competitive edge. As the data is increasing, so are the number of applications & data silos in an organization.
Enterprise search tools help businesses get rid of data silos by allowing everyone in the company to access the relevant data regardless of its location. Well, is this important?
The average company has more than 2,000 silos of information, each housing data that is inaccessible to other parts of the business. So when any employees need any information, they waste a lot of time going back and forth. According to IDC, an employee spends about 2.5 hours per day, or roughly 30% of the workday, searching for information.
This can be handled by enterprise search tools. It’s a fast growing field with new companies entering the market almost everyday. So, let’s take a look at what is enterprise search and how it works along with top enterprise search platforms in 2024.
Enterprise search tools help organizations find information from their company documents easily and efficiently. Just like search engines that crawl website pages to find information, enterprise AI search platforms help employees find information from their company’s knowledge bases, intranets, documentation, emails, databases and more.
Enterprise AI search tools can also help businesses improve productivity, efficiency, and decision-making by providing employees with easy access to the information they need to do their jobs. Enterprise AI search platforms can also act as a single source of information for everyone in the company. This makes it easy for employees to find the information they need, when they need it, without having to waste time searching through multiple sources.
Let’s take a look at top enterprise search tools in 2024 one by one.
Alltius offers capabilities of enterprise AI search with an AI assistant UI for everyone in your company. Alltius can be used as an enterprise search engine by connecting all knowledge sources to the relevant AI assistant and deploying it on relevant channels like slack, teams, internal FAQ pages or more.
Alltius cuts down search time for your employees to seconds. It first understands the requirement clearly. It uses dynamic AI search technology to shift through multiple company documents to identify the exact response for the query and it provides the answer along with the sources of information within seconds.
Alltius’ platform is extremely easy to set up, use and maintain for all kinds of users (technical or non-technical). It integrates with your existing tech stack easily and can go live within a day.
Ideal for: Organizations with complex product suites looking to ramp up new employee onboarding.
Key reasons to select Alltius:
Pricing:
Alltius’ pricing depends on your requirements. In order to get a quote, please reach out to sales@alltius.ai. Or you can start a free trial (no credit cards required).
Learn more about Alltius:
Elasticsearch is a highly scalable open-source search engine. It is known for its powerful full-text search capabilities, as well as its ability to analyze big data in near real-time.
Key Features:
Ideal For: Organizations with large datasets looking for a flexible, scalable solution.
A cloud-based service from Microsoft, Azure Cognitive Search integrates artificial intelligence to provide rich search capabilities, making it easy to query large amounts of content.
Key Features:
Ideal For: Businesses looking for a cloud-based search solution with advanced AI capabilities.
A managed service in the AWS cloud, Amazon CloudSearch simplifies the setup and management of a search solution, offering scalability and reliability.
Key Features:
Ideal For: AWS users needing a scalable and easy-to-manage search service.
Google Cloud Search brings the power of Google Search to enterprise data, offering a seamless search experience across G Suite services and other data sources.
Key Features:
Ideal For: G Suite users and organizations that prioritize integration and advanced search capabilities.
Part of the IBM Watson suite, Watson Discovery is an AI-powered search and content analytics tool designed to unlock insights from data.
Key Features:
Ideal For: Organizations that need deep insights and analysis from their search queries.
Swiftype offers a powerful, user-friendly enterprise search solution that can be deployed on websites, applications, and workplace environments.
Key Features:
Ideal For: Businesses seeking an easy-to-use, yet powerful search tool with excellent integration options.
Sinequa provides a cognitive search and analytics platform that combines artificial intelligence, machine learning, and big data technologies to offer relevant insights from data.
Key Features:
Ideal For: Large enterprises with complex data environments looking for deep insights.
Coveo is an enterprise AI search business relevance platform that offers enterprise search, recommendations, and personalization features across digital experiences.
Key Features:
Ideal For: Organizations aiming to enhance user experience through personalized search and recommendations.
Algolia provides a hosted search API that delivers instant and relevant search results from the first keystroke, designed to enhance user experience on websites and mobile applications.
Key Features:
Ideal For: E-commerce sites, media websites, and any business focusing on improving user search experience.
Businesses use enterprise AI search tools to navigate and find information. Here are some ways in which companies use enterprise AI search tools.
1. Internal Knowledge Management:
Enterprise search software allows employees to find relevant documents from company database. This improves productivity and collaboration.
2. Self-Serve Customer Support:
Enterprise AI search applications can used in customer-facing AI assistants. These applications can power self-service knowledge bases. This can help customers to find information from product documentation, FAQs, and tutorials .
3. Search for Customer Support agents:
Customer support agents use enterprise AI search to find information from company documents. This reduces customer wait times and improves customer satisfaction.
4. Website Search:
Enterprise AI search can help customers find relevant products according to their needs. This helps in lead generation.
5. Workplace Productivity:
By making it easy to find needed information, enterprise search boosts employee efficiency. It allows them to focus on higher-value tasks.
6. Compliance and Security:
Enterprise search tools make sure sensitive data is only accessible to authorized personnel.
7. Monitoring and Analysis:
Some enterprise search solutions integrate advanced analytics capabilities. This helps users track trends, identify experts, and uncover insights from organizational data.
Enterprise search tools offer many advantages that elevate productivity and drive success.
1. Single Source of Truth
Enterprise AI search platforms remove data silos. They combine all company documents in a single place. This helps employees to locate the resources they need. Enterprise search tools reduce employee search time by cutting search time. This enhances employee focus and efficiency.
2. Access to Information
Enterprise search platforms enable employees to get relevant information within seconds. This helps employees get a holistic view of relevant insights and knowledge. This data-driven approach empowers employees to make well-informed decisions.
3. Foster Collaboration
Enterprise AI search platforms foster a collaborative environment. It facilitates the seamless sharing of information and resources to break down silos. This encourages cross-functional collaboration and fosters a culture of knowledge exchange. This collaborative drives creativity and problem-solving, propelling businesses forward.
4. Security
Enterprise search tools can help companies focus on protection of sensitive information. They use robust security measures to protect data from unauthorized access. They ensure compliance with industry regulations and mitigate the risk of data breaches.
When selecting an enterprise AI search software, consider the following factors:
1. Size and complexity of your organization:
For instance, a small business with a limited amount of data and users may not need a complex solution. But a lrge enterprise might. Understanding your organization's specific search requirements and priorities is paramount.
2. Enterprise search quality
Determine the types of information to index and search. Also, the frequency of searches, and the level of accuracy required. Also, consider the scalability and flexibility to accommodate future growth and changing needs.
3. Ease of use
Select an enterprise search platform that is user friendly for employees. A lack of intuitive user experience may lead to less usage of platform. So, you must give priority to UX and offer ample training materials to help them adopt the platform.
4. Integrations
Check for integrations with your existing tech stack. Check for APIs, native integrations and more to share data easily.
5. Security & Compliance
Security features and compliance requirements are very important when handling sensitive business information. Test the tool's security measures, such as encryption, access control, and authentication mechanisms. Furthermore, check industry certifications such as GDPR or HIPAA, if applicable.
6. Pricing
Finally, consider the pricing and support options. Compare the upfront costs, subscription fees, and any extra charges for different platforms.
Assess quality of support provided, including response times, availability, and documentation.
To get the most out of your enterprise search tool, learn about and use its advanced search features. Learn how to use Boolean operators, apply filters, and set date ranges. This will help you narrow down your search and find exactly what you're looking for.
You can also customize the interface of your enterprise search tool to make it easier to use. Change the layout, colors, and branding to match your company's preferences.
Integrating your enterprise search tool with other platforms can make your work easier. Connect it to platforms like CRMs, project management tools, and document repositories. This way, you can access all your information from one place.
Make sure your employees know how to use the enterprise AI search tool. Provide comprehensive training sessions. Cover the tool's features, search techniques, and best practices.
Finally, track the usage of your enterprise search tool to see how effective it is and where to improve. Most enterprise AI tools offer reporting and analytics capabilities to track search activity. Analyze these reports to identify trends, user preferences, and potential issues.
As technology improves, enterprise search tools will get better and easier to use. They'll understand what users are asking for and give more helpful results. They will also work with more types of data, like organized data, unorganized data, and even live data. This will make it easier for companies to find the information they need to make good decisions.
The future of enterprise search looks very promising. In case you're interested in implementing it, you can explore Alltius.
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