How to create an FAQ chatbot in 3 simple steps?

When new customers try out your product, they’re bound to have doubts. But, instead of dialing customer support numbers, around 81% of customers give self help sources like FAQ pages or product documentation a try. 

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While FAQ pages are great at solving basic queries, they don’t work that great for complex queries. And most often than not, customer’s queries are often buried into 2-3 FAQ answers. 

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And businesses have come up with an excellent solution for this problem : FAQ chatbot. 

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In such scenarios, having a self service AI chatbot like Alltius’ FAQ chatbot helps. FAQ chatbot can interact with customers who’re facing issues and helps them solve their queries instantly. 

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Getting started with AI customer support assistants seems tricky, but at Alltius, we’ve got your back. Our no-code platform makes it extremely easy to create, train and deploy your own FAQ chatbot in just 3 simple steps! 

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So, let’s dive in. 

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How to create an FAQ chatbot in 3 steps? 

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Step 1: Creating an AI FAQ chatbot 

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Create a free account on Alltius and log into the interface. 

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Go to coach assistants and click on + Create new. 

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A dialog box will open up. Name your new assistant and select create. 

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You’ll be redirected to your FAQ assistant page which showcases sources and other settings. Select + Add new source. 

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Add your data sources. In our case here, we will add web pages but you can add documents, google drive links, videos, PDFs and more. Alltius’ knowledge sources are very comprehensive, so you can add 

• FAQs as documents, 
• Add FAQ pages links 
• Intercom & Zendesk help centre articles 
• Youtube tutorials 
• Canned Responses for legal or frequent queries 
• Earlier tickets 
• Your entire website 
• Confluence pages 

And more. If you’re looking to add a new source which isn’t listed here, it can be done using Custom APIs. You can contact our team and we’ll ingest your custom knowledge source to your FAQ chatbot instantly. 

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Once the coaching is complete, your data is uploaded to your FAQ chatbot. 

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Step 2: Testing your FAQ chatbot 

Once your sources are trained, you can test out your FAQ chatbot in the playground before making it live. 

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Select Playground from the left menu and select your FAQ chatbot name. 

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You can have a conversation with your FAQ chatbot and get a feel of how your users will feel while interacting with your FAQ assistant. 

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You can also edit your FAQ assistant’s settings using the setting menu on the right hand side. If you’re facing any issues, our team is there to help along the way. 

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Step 3: Deploying your AI FAQ chatbot 

When you’re happy with your FAQ chatbot’s performance, you can head over to Channels from the left menu to deploy it. 

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Once there, you can select the channel of your choice. You can deploy your FAQ chatbot as a widget on your website or web application, on Slack, Intercom or any other channel using our APIs. 

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Just follow the step by step instruction to deploy your FAQ chatbot on your channel. 

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Voila, your FAQ assistant is done! 

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Also Read: How to create your own AI? 

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Alltius: A no-code platform to create all your AI assistants

Alltius is a genAI platform to deploy customized knowledge based AI assistants to increase customer engagement and happiness, faster and personalized sales, and better resolution of customer issues.

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Alltius’ AI chatbots can understand customer queries, perform root-cause analysis and solve them in 10 seconds with 99% accuracy. It can be used by your customers & your customer support agents. With Alltius, companies saw reduction in support costs by $50k/month, 30% ticket deflection within one month and 90% improvement in first time resolution. 

Core features for support teams:

• Self Serve AI Assistant - Create customer facing AI assistant on website, product or any messaging channel that can deflect 50%+ of incoming tickets within weeks of going live. 
• Support Agent AI assistant - Create AI assistants for support agents that help them during customer conversations by suggesting responses, provide relevant information, and offer guidance, enabling them to resolve issues instantly. Alltius can help support agents increase first time resolution by 90% and close tickets in 10 secs. 
• Automatic Response Drafter - Alltius’ AI customer service chatbot can automatically draft responses to customer inquiries based on company documents, understanding customer query & performing root-cause analysis. This saves support agents time by eliminating the need to craft responses from scratch for repetitive queries.
• Knowledge base updation - Alltius can analyze customer inquiries, identify recurring topics or issues, and create new additions to the knowledge base content. This ensures that the knowledge base remains relevant and up-to-date
• Cross-selling & Upselling pitches - Alltius can identify opportunities for cross-selling and upselling during customer interactions. Alltius analyzes customer data and behavior to suggest relevant products or services to customers along with a tailored pitch. 

Product Features: 

• No code AI chatbot builder 
• Easy to learn 
• Extensive integrations 
• Versatility in terms of knowledge sources - PDF, videos, audio, FAQs, website, spreadsheet and more. 
• Sentiment and language interpretation 
• Multi-lingual AI assistants 
• Easy to deploy across websites, mobile, social media, messaging apps or product suite. 

Learn more about Alltius: 

• Start a free trial 
• Request a demo 
• Explore the platform 
• Get a consultation for AI in customer support 
• Evaluate ROI of Alltius 

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What is a FAQ chatbot?

A FAQ chatbot is an automated customer service tool designed to answer frequently asked questions (FAQs) quickly and efficiently. FAQ chatbots are built using natural language processing (NLP) and machine learning algorithms. Advanced conversational AI FAQ chatbots can also simulate human-like conversations and provide real-time assistance to customers.

FAQ chatbots are rapidly gaining popularity as a convenient and cost-effective way to enhance customer service. Unlike traditional FAQs, which are often static and lack the ability to adapt to individual requests, FAQ chatbots employ sophisticated algorithms to learn from each interaction and tailor their responses accordingly. This dynamic approach enhances customer satisfaction by providing precise and relevant information, leading to improved brand loyalty.

Types of FAQ chatbots

Conversational AI platforms are becoming increasingly popular as a way for businesses to provide customer service. There are three main types of FAQ chatbot:

1. Rule-based chatbots: These FAQ chatbots are programmed with a set of rules that they use to answer questions. The rules are typically based on a decision tree, which means that the chatbot will ask the user a series of questions to narrow down the possible answers until it can provide a solution. Rule-based chatbots are relatively simple to create, but they can be limited in their ability to answer complex questions.

2. Machine learning chatbots: These FAQ chatbots use machine learning algorithms to learn from data and improve their ability to answer questions over time. Machine learning chatbots are more complex to create than rule-based chatbots, but they can be more powerful and versatile. They can learn from past interactions with users, and they can adapt to new situations.

3. Natural language processing (NLP) chatbots: These FAQ chatbots use NLP technology to understand the natural language that users use to ask questions. NLP chatbots are the most sophisticated type of chatbot, and they can provide the most human-like experience. They can understand the meaning of questions, even if they are not phrased in a way that the chatbot is specifically programmed to answer.

The type of FAQ chatbot that is best for a particular business will depend on a number of factors, such as the size of the business, the complexity of the questions that need to be answered, and the budget that is available.

Benefits of using FAQ chatbots

The advantages of implementing an FAQ chatbot in your organization are numerous and can lead to significant improvements across various aspects of your business.

FAQ chatbots improve customer support by: 

• Providing 24/7 accessibility and instantaneous responses
• Freeing human customer support agents' bandwidth by handling frequent queries instantly and reducing pressure on human support teams, who can then prioritize resolving complex problems that require human interaction.
• Helping reduced operational costs of customer support by handling repetitive and routine customer inquiries, thus reducing cost of answering queries 
• Capturing valuable customer insights and preferences which can then be used to understand customer preferences and improve product features.

Conclusion 

FAQ chatbots are revolutionizing customer support by providing instant, 24/7 assistance while reducing operational costs. Alltius offers a no-code platform that makes creating and deploying these AI assistants simple and effective. With benefits like improved response times, increased customer satisfaction, and valuable data insights, implementing an FAQ chatbot is a smart move for businesses of all sizes.

Ready to enhance your customer support experience? Take the next step:

Sign up for a free trial or schedule a demo with Alltius today to see how our AI FAQ chatbot can transform your customer service operations.

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